I am returning an order from GermanyUpdated 12 days ago

Click HERE to create your return

How long do I have to return?
You have 60 days from the date of delivery to return product(s) bought directly from us.

What service is it?
We use DHL for our returns form Germany, please check drop-off points by clicking here.

What's the cost?
Each return costs €6, which is deducted from your refund.  Please note that multiple orders cannot be returned as one package, and a separate return needs to be created for each order.

What can I return?
You're welcome to return any item bought directly from us, so long as they are in the original condition; unworn, new condition and the swing tags attached with the original packaging

Useful info:
We're paper-free, so don't include a returns form with your order.  These are not needed for your return.

We'll aim to have your return processed as quickly as possible, however during busy times this can be up to 14 working days.

Can I exchange an item?
As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order at passenger-clothing.com for your replacement item(s).

I've received a faulty item
In the unlikely event that you've received a faulty or incorrect item, please click here so our customer service team can get this sorted for you.

Right to Cancel
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.